Muratpaşa Municipality carried a series of Public Relations and communation projects into effect to directly obtain the request, recommendations and complaints of its citizens and address to them. By this means requests, recommendations and complaints of all citizens in the county are obtained and conveyed to relevant departments. Muratpaşa Municipality generates solutions in compliance with the expectations of people in Muratpaşa via Turunç Masa (Citrus Desk) municipal application desk, 24/7 call center, mobile teams, social media, web, press etc. and provides involvement of citizens in administration. As soon as the request is received by sub-units, it is conveyed to Citrus Table Coordination Center and feedback about the process is provided with the citizens within two days at the least. Demands conveyed to directorates by Coordination Center are planned by Citrus Desk personnel at directorates. Citizens are informed after the problem is solved or if it cannot be legally solved due to incompetency. Apart from the Citrus Desk and other Public Relations departments, the Mayor conducts one-to-one interviews with the citizens on Wednesdays and hears their problems, requests and demands.

For more information: http://www.turuncmasa.com